At Hclay Craft Studio, every pottery item is made with care and attention. Since our products may be handmade, customized, or made to order, we follow a No Return and No Refund Policy.

1. No Returns

We do not accept returns or exchanges on pottery products, customized items, or made-to-order products once an order has been confirmed.

2. No Refunds

All purchases are final. We do not offer refunds or cancellations once an order has been processed.

3. Damaged Products

If your product arrives damaged, please contact us within 24 hours of delivery with clear photos or a video of the item and its packaging. We will review the issue and let you know the next steps.

4. Customized Pottery Items

Customized pottery items are made according to your requirements. Once production begins, the order cannot be canceled, returned, or refunded.

5. Pottery Courses & Workshops

Course and workshop booking fees are non-refundable once the booking is confirmed, unless otherwise agreed by Hclay Craft Studio.

6. Home Delivery

We offer home delivery for eligible pottery products. Delivery timelines may vary depending on the product, customization, and delivery location.

7. Contact Us

For questions or concerns about your order, please contact Hclay Craft Studio through the contact details provided on our website.

Thank you for supporting handmade pottery and our small creative business.